Refund policy

Build2Kit.com - Terms & Conditions + Return & Refund Policy

Effective Date: [June 2025]

Returns Policy

Our return policy lasts 30 days after the order was placed or 7 days after the order was received, whichever comes later.

For pre-orders, the return window extends to 30 days after the dispatch date. If the return request exceeds this timeframe, we unfortunately cannot offer a refund or exchange.

To qualify for a return:

• Items must be unused, in new condition, and in the sealed original packaging.

• All part bags must be unopened.

• All returns must be shipped via a tracked service.

The customer is responsible for all return-related costs, including shipping, packaging, and customs fees (if applicable). Any customs fees we incur on returned parcels will be deducted from your refund.

Non-returnable items include:

• Gift cards

• All merchandise (e.g. branded apparel)

• Downloadable or digital products

To complete your return, a proof of purchase (receipt or order number) is required.

For missing parts, we provide free replacement parts within one year of purchase. However, the item must remain unused and in its original packaging for it to qualify for a return.

Please do not send your item back to the manufacturer. Contact us first at contact@build2kit.com.

Partial refunds may be granted in the following situations:

• Opened media (CD, DVD, etc.)

• Damaged or incomplete items not caused by our error

• Items returned after the 30-day window

Refunds

Once we receive and inspect your return, you will be notified via email regarding approval or rejection of the refund.

If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the transaction to reflect on your statement.

Late or missing refunds?

1. Check your bank account again.

2. Contact your credit card provider — posting delays may occur.

3. Contact your bank. If you still haven’t received the refund, email us at contact@build2kit.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at contact@build2kit.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit equal to the return value. Once we receive the returned item, a gift certificate will be emailed to you.

If the gift was sent to the purchaser first, the refund will be issued to them.

Return Shipping

You are responsible for all shipping costs and associated fees (courier, customs, etc.). Shipping costs are non-refundable.

If your return is valued over $75, use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.

Shipping Policy

All orders are shipped using tracked and insured delivery services.

If a parcel is lost in transit, we will replace it at no extra cost.

However, we are not responsible if:

• You refuse delivery.

• You fail to respond to delivery attempts or contact the courier.

• You provide incorrect or incomplete delivery details.

Unclaimed or undeliverable parcels may be destroyed by the courier. In such cases, no refund or replacement will be issued.

If tracking shows the item as "delivered" to the address provided at checkout, responsibility for the parcel transfers to the customer.

For questions, contact us anytime at: 📧 contact@build2kit.com